سياسة الاسترجاع

Return Policy

• يتطلب تقديم خدمات نايف لوجيستيك للمستخدمين والمتاجر والمناديب والعملاء جمع ومعالجة بعض البيانات عنهم للأغراض الموضحة في هذه السياسة.

• The “Naif Logistics” website and its owner company (Naif Logistics Services Company), which is based in the Kingdom of Saudi Arabia, seek to maintain the privacy of your personal data and in doing so, we comply with all applicable provisions in the Kingdom regarding the protection of personal data. We have formulated this policy (“Privacy Policy”) to explain to you what data is collected about you and the purposes for which this data is used.

• The term “data” refers to all data related to users of the “Naif Logistics” website, which includes their name, address, contact information, and any other data that would identify the user, as well as other data related to the user’s activities through the website and data related to the devices used in the process of accessing the website.

• This policy (“Privacy Policy”) applies to the website and all services provided through it and all other services or applications affiliated with us that share with us the provision of services.

(1) Account registration data

• We collect the data provided to us by the online store/representative to register his account on the website.

• The online store/representative provides us with his account information at his own risk. If he provides us with incorrect, outdated, or third-party information, we will delete it immediately.

(2) Customer data

• Stores provide us with customer data, such as the customer's name, address, city and neighborhood where they wish to receive the shipment, and their contact information. Stores also provide us with shipment data, such as product type and description. The store uploads this data to the website for processing by Naif Logistics, enabling it to dispatch representatives to collect the products from the store and deliver them to the customer.

• Naif Logistics provides representatives who provide product delivery services with certain customer data, such as the customer's specified location, including a detailed address, as well as the customer's contact information provided to us through the online store. This data is provided to representatives for the purpose of delivering and delivering products.

• Stores guarantee that they have obtained all authorizations and consents from the customer to provide us with their data for the purposes of delivering and delivering products. Therefore, the store terms and policies must include the explicit consent of customers to provide us with data, and the stores are fully responsible for the validity of these consents and ensuring that the customer is aware of them.

•We at Naif Logistics use customer data at the responsibility of the online store that provided it to us. The period of the license to use customer data must not be less than the period necessary to deliver the products, and this license is limited to this period. Always remember that customer data is not used for any purposes other than delivering and delivering the products.

• Naif Logistics does not sell, trade, or exploit any customer data in any way that violates applicable regulations, or use it for direct or indirect marketing purposes. Use is limited to product delivery and communication with the customer to implement them.

(3) Contact information

• The online store and the representative provide us with their contact numbers and information during the registration process on the site. This information is only available to the site administration, and the site will contact the data owner at any time for the purposes of managing services.

• We can communicate with customers within the agreed delivery period to determine the location and enable the customer to track the order until the order is received by the representative.

• We collect the data you provide to us when you contact us to inquire about any of our services or problems in order to address them and ensure proper operation.

(4) Financial reports

• Naif Logistics prepares periodic financial reports to account for all dues and financial rights of the parties (Naif Logistics, the store, and the representative). The online store and the representative are provided with all their financial reports, which include all transactions that took place during the financial accounting period.

• Financial reporting data is collected for the purposes of settling receivables and delivering and receiving funds to parties.

• Payments are made and received through electronic payment methods or bank transfers to each party’s bank accounts.

• Each party has the right to process financial reports for the purposes of verifying receivables and matching them to transactions that took place during the financial accounting period.

(5) Third parties

• We may provide third-party services, whether contracted with us or not, such as social media sites, electronic payment services, and other independent third-party services that are not affiliated with us. These parties apply their own privacy and cookie policies, and therefore the site has no control over them. The user must review them before accessing the services of other parties through our site.

• If you use the services of the “Always With You” website with the services of other parties, we may receive some data about you from these parties, such as referral data to our website, which is technical data that does not reveal your identity.

(6) Purposes of data collection

• To register your account on the website, so that you can use our services.

• To enable you to make payments for the amounts due from you, or to deliver your dues to you in accordance with the settlement of the financial reports prepared by the server.

• For the purpose of receiving products from the online store’s warehouses to begin delivering them to customers.

• For the purpose of delivering products to customers and communicating with the customer to enable him to track the order and determine the delivery location.

• To contact you regarding any obstacles faced in providing services to you through the website or to enable you to evaluate the services you receive.

• To enable you to contact us and provide responses to inquiries you have submitted to us through the Site.

•For statistical purposes and internal business purposes of the site.

• For the purposes of implementing the law or decisions of public authorities.

(7) Limits on disclosure of your data

• We disclose your data to our site partners, employees, workers and representatives for the purposes of implementing Naif Logistics services.

• We share customer data provided through the website with the representative who will deliver orders to the customer.

• We disclose your data to comply with the provisions of the law and implement judicial rulings and decisions of the competent authorities in the Kingdom.

• We may disclose your data to entities that partner with us to provide services, such as electronic payment entities, for the purpose of verifying the accuracy of these transactions.

(8) Data storage

We store all your data on fully protected and secure servers to protect it from any breach or hacking. Storing your data may require transferring it outside the Kingdom of Saudi Arabia if the site uses an external hosting service provider.

(9) Responsibility for providing data

• The user acknowledges that he provides data through the “Naif Logistics” website at his own risk, and that the “Naif Logistics” website does not control the data that the user provides to other parties directly, but rather controls the data that is provided to us exclusively only. For example, the data that the online store provides about customers to other people is provided at the personal risk of its owner without any guarantees from the “Always With You” website.

• In order to preserve customer data, the site pledges not to disclose any personal information to customers other than that necessary to perform the service, which is done through our representatives or independents who provide services under contract with us.